The term "SEA Change" is normally used to denote a "substantial and significant change in perspective". At Aspire, our objective is to bring about a SEA change to the estate agency industry in the local area. That's why our Company is built on the S|E|A values of Service, Expertise and Accountability. But what do these values really mean?
Service
At the end of the day, while we transact and manage property for clients, our business is fundamentally about dealing with "people". Whether you are selling, buying or renting property, it can be a stressful process. At Aspire, our aim is not just to deliver an outstanding result, but to do it in a way that helps alleviate the stress and hassle involved. We recognise that clients "like doing business with people they like" and, we are confident that you will like us.
Many agents reward their staff based on the number of cold calls they make, the number of viewings they undertake and the like. While this can achieve the goal of selling or letting a property, it doesn't encourage the agent to really "care" about the outcome. At Aspire, the most important metric that we use to manage our team is what our clients say about us - our client feedback score.
While you can teach someone to make a cold call or conduct a viewing, it's hard to teach someone to actually "care" about what they do. At Aspire, being a small and independently owned business, we handpicked a team of people that have customer service and client care as part of their DNA.
Expertise
We are a small team, with a lot of experience. In fact, our team has an average of over 10 years industry experience per person, so you can be confident you will receive quality advice.
We are a "fact based" Company and all advice we give is based on years of local industry knowledge and a robust analysis of current market conditions. When you instruct us to sell a property, we will give you the facts and show you the data. We firmly believe that an informed decision results in a good decision. One of our senior team members will always personally conduct viewings to "sell" the benefits of your property and, once we secure the sale, the file stays with our senior staff to manage through to completion. You won’t be dealing with trainees or inexperienced staff.
When it comes to lettings, it’s a common misconception that letting a property is very straightforward; indeed, many agencies will simply tell you not to worry as they have “got it covered”. Well unfortunately it’s not quite that simple. There are about 145 laws and over 400 regulations that need to be complied with. When we manage property at Aspire, we do it right. With ARLA accreditation, property ombudsman registration, tenancy deposit scheme membership and client money protection, you can be sure you are in safe hands.
Accountability
At Aspire, you won’t be dealing with a an “employee”. As an independent agency you deal with the Directors and Business Owners. The buck stops with us.
We are confident that every agency can "talk the talk", but not everyone can "walk the walk". If you want to experience a SEA change in estate agency, then why not "Dare to Aspire".
Want to know more?
For more information about our values please read interviews with Mike Jones, Aspire Residential Sales Director and Rob Gamon, Director of Lettings and Management
To see our values in practice - please read our case studies
